ARCTEL call service center is launched in 2004 on a basis of Avaya hardware. Technical solution is based on the product from the leader of call center market - Avaya company –DEFINITY ECS server, Call Center Deluxe operator software and report collection system Avaya Call Management System (CMS).

Today the ARCTEL call center offers the full range of in and out communication services on 24/7 basis. ARCTEL call service center includes 200 operator's workplaces. Broadening of the center up to 300 workplaces is planned on 2006.

ARCTEL call center operators are high skilled professionals steadily enhancing their professional skills. The center permanently performs different training and special educational courses for the employees.

ARCTEL call center renders the variety of highest quality services which fact is confirmed by reviews of our clients and unique service of pre-launch project testing.

We keep studying the needs of our clients and strive to offer best solution for everyone.

AND THUS WE ARE CONVINCED:

WHEN PEOPLE COMPARE THEY DO PREFER US!